Shipping Policy

Time Delay for Shipping

Most orders are shipped-out within 1 week.

Womens rings are generally finger size 6, and mens rings are generally size 9.5 or 10.  Order for the stock size are normally shipped within 1-3 business days.  If ring re-sizing is required for your order, time for sizing is applicable.  Orders requiring ring sizing will be shipped within 3-5 business days.

Items other than rings are normally shipped-out within 1-3 business days.

Shipping Method

Depending on the value and destination of your order, SergeSakayan.com reserves the right to ship your order via Canada Post Xressposrt / USPS Priority, or FedEx Express Priority.

Regardless of which shipping method used for your purchase, you can shop with confidence in knowing that every shipment is sent-out fully insured, with detailed tracking, and a signature required for delivery.

Delivery Service Areas

At this time, SergeSakayan.com primarily ships to Canada or the USA only.  However upon request, it may be possible to ship to another destination country.  Additional shipping charges, and additional days for delivery will apply on Foreign / International shipments.

For security reasons, at this time SergeSakayan.com does not ship to PO Boxes, or APO addresses, as a verifiable adult signature is required for delivery.

IF you would like to ship your order to a destination not in Canada or the USA, please contact us directly via email or telephone.  We will do our very best to work with you, if at all possible.

Local Pick-Up

Serge Sakayan has proudly operated his business from Montreal, Quebec, Canada since 1993.  Our office is conveniently located in the downtown Montreal jewelry district, near many public transit stations and parking areas.

If you would prefer to meet Serge in person, and to take delivery of your order at his Montreal office, please feel free to indicate this in your order, and to contact us directly by phone or email so that we may make the necessary arrangements.

Undelivered Shipments

We are not able to automatically reship packages that are returned to us by the carrier.  Please take this into consideration when selecting your shipping address for an order.

If you order is returned to us as undeliverable additional shipping charges will apply for the reshipment.

Combined Shipping

If you are interested in order multiple pieces, depending on the total value of goods, and the size & weight of the package, we can ship normally ship multiple pieces together in one shipment.  In the event this is not possible, you will be made aware of the situation prior to shipment.

Duties, Taxes, Fees and / or V.A.T.

Please note that import and customs fees may apply to your order. Once the package passes customs in your country of origin, the shipper will notify you of any taxes or duties that you owe.

In order to calculate potential fees that could apply to your purchase, we recommend obtaining an estimate from a site such as Duty Calculator.